Welcome home.We’re here to help.
Pay rent, request maintenance, find your next apartment or reach our office — everything Keller Property Management residents and applicants need, in one place.
Pay Rent
Sign in to the Resident Center to pay rent, message us and view your account.
Resident Center →Request Maintenance
Sign in to the Resident Center and submit a non-emergency request.
Submit a request →Available Rentals
See what’s available right now and apply online through the listing.
View listings →Contact the Office
Leasing: 413-344-2035, Mon–Fri 8 AM–2 PM. Office (call or text): 413-344-7079.
Contact details →Tips for a smooth application.
A little preparation goes a long way. Having these ready before you apply helps your application move without delays.
Have proof of income ready
Gather documents that show your income before you start, such as:
- Recent pay stubs
- An employment offer letter
- Benefits or award letters
- Recent bank statements
- Tax returns, if you’re self-employed
Bring a photo ID
Keep a current government-issued photo ID handy for each adult applying.
Landlord contacts
Have names and phone numbers for your current and past landlords ready to enter.
Complete every field
Answer every question fully and honestly. Incomplete applications are the most common cause of delays.
One application per adult
Each adult 18 or older who will live in the home submits their own application.
Using a voucher or RAFT?
If you’re using a housing voucher or RAFT assistance, have your paperwork and caseworker’s contact information on hand.
Know your credit
Check your own credit report beforehand so you’re ready to explain anything that might come up.
Respond quickly
Watch your phone and email after applying, and reply promptly to any follow-up questions.
See the unit first
Schedule a showing with our leasing office so you know the home is right for you before applying.
These are general tips to help you prepare. Every applicant goes through the same process, in line with fair housing law. Questions? Call our leasing office at 413-344-2035.
From browsing to move-in.
- Browse available rentals
- Schedule a showing with our leasing office
- Apply online through the listing — each adult 18+ applies
- Screening review, with the owner making the final approval
- Sign the lease and pay move-in funds
- Do a move-in inspection and get your keys
Your account, online.
Residents use the Resident Center to pay rent online, submit maintenance requests and view lease documents. Rent is due on the 1st, per your lease.
What residents say.
“The portal is the greatest idea, you don’t have to call anyone and wait for them to call you back, send a message on the portal and get immediately a response.”
Ty H. · Google review“In the 4yrs I’ve lived in my apartment I’ve never had a problem that wasn’t fixed or addressed within 24hrs.”
Amanda S. · Google review“…if there’s something wrong I txt an get a response within a timely fashion an a quick fix…”
James J. · Google reviewGood to know.
Paying rent
Pay through the Resident Center. Rent is due on the 1st per your lease.
Maintenance
Submit non-emergency requests through the Resident Center. For emergencies like no heat or flooding, call 413-344-7079. If you smell gas, leave immediately and call your gas provider or 911.
Moving out
Give written notice per your lease, and leave a forwarding address for your security deposit return.
We’re a call away.
Leasing office
Tavia Pagan, Office Manager & Leasing Agent
rentals@kellerpropertymgmt.com
Mon–Fri, 8 AM–2 PM
Equal Housing Opportunity. Keller Property Management is committed to fair housing and complies with federal, state and local fair housing laws. We welcome all applicants and residents without discrimination. Read our fair housing policy →